Facebook Funny Business Part II

When I wrote my original post about Facebook advertising, I hadn't planned on another. However, with so much buzz about the drop in post reach, I just had to weigh in.  Since the change to Edgerank has occurred, the amount of people my page posts reach is only about 58% of the amount before the change. Thus, I decided to test out a promoted post again. This past week, I ran a promotion on a post from the week prior. That post had reached even less people than others as of late. 

I was very happy with the results. The paid reach was nine times that of the organic reach. We also got about 18 new page likes in that time, with only 10 showing as coming through the promotion. My concerns from last time were that many global fans didn’t seem connected to our brand. The two post shares seemed shady in that manner (no comment just a straight share to their timeline which had many other shared posts), but the new page likes were legitimate and tied back to employees at our global affiliates/business units.

 I didn’t run for the full ad spend, so it only cost $4.45. Unfortunately, that price is not what large brands will be able to get, as Mark Cuban shows.

FB is blowing it ? This is the first step.. The Mavs are considering moving to Tumblr or to new Myspace as primary site twitter.com/mcuban/status/…
— Mark Cuban (@mcuban) October 27, 2012

Sure he and many other marketers are upset, but as another blogger put it do we have much room to complain about the drop in reach when it is a free service. I tend to agree. Do people complain about LinkedIn’s premium membership pricing options? No, because those have been established from the beginning. Had a sophomore in his college dorm thought about how to monetize and build out advertising packages for a college who’s hot or not site, we may not have even had a reason to be upset.

Regardless of if we should be angry or not, a new workaround is being tested to allow page fans to get notifications/alerts whenever the page posts new content. Until it is officially announced as other updates to Facebook are to all users (do most even read those?), will you ASK your fans to do this to receive all of your page posts? Will the average Facebook users truly understand the necessity or think it is just another loop to jump through?

Facebook Funny Business

Surely you've heard the disappointment many advertisers are voicing about Facebook ads (and likely investors are voicing as stocks plummet). In case you haven't here are a few examples:

•  Company withdrawing from Facebook as analytics show 80% ad clicks from bots. via Reddit. Unfortunately the original link is broken since they did indeed delete the Facebook account. If you can’t tell from the comments or don’t care to read them, the advertiser, someone working in web development, didn’t see the metrics adding up and saw many clicks claimed by Facebook that had empty user agent data.

• Who Likes My Virtual Bagels? via BBC News

• (and we can’t forget)  GM to Drop Facebook Ads Due to Low Consumer Impact via Reuters

After GM pulled their ads, I defended Facebook—but really all social media marketing—in that it should be used for engagement and not necessarily assessed by how it affects ROI. As one blogger put it,“Social media is very much like an executive: It has unquestionable value, but it's neither easy to measure nor perfectly measurable.” Plus I had really great success with a Facebook ad campaign back in 2010. You know back when they were still Facebook FAN pages.

I was working as a marketing manager for a shopping center. The page had only 159 fans (cut it a break, it's a local business) when I started at the end of November 2009.  By reaching out to my network (all people close proximity to the center) and promoting the page on other advertising, the website and within the center, the fans had increased to over 500 in May 2010. 

Since I was teeing off our big summer event series, I decided to try Facebook ads to get more fans. In one month’s time we more than doubled our fans to 1,300 and all for about $100. With the influx of fans, engagement increased by 450 percent!

Sure, sure. That was then and this is now, but the way I see it is that targeting may be the problem for these other brands. I had it a little easy working for a local business; I geo-targeted my ads and focused only on friends of current fans. For a global company, like the so-called Virtual Bagels, it is not quite the same.

I work for a global B2B company now (it’s been quite a change) and have been managing our Facebook  content for about two months, since it was finally decided by upper management that social media won’t really work as just a promotional platform.  I hadn’t managed a brand page for over a year and a LOT changed. (For the lack of change Zuckerberg has in his wardrobe, he makes up for it in privacy, timeline, etc updates).  Yet, I still— begrudgingly considering the funny business others have had and the whole crap about having to pay to reach people who already like the page—find myself pleased with the results of a recent Facebook ad purchase.

Now I may be comparing apples to oranges, but I just recently launched a promoted post for the page. Promoted posts don’t allow targeting, and quite frankly, I didn’t even know exactly how they worked. According to Facebook, “When you promote a post, it will be shown in the news feeds of more of the people who like your Page than you would reach normally. Friends of the people who have interacted with your post will also be more likely to see the story in their news feeds for up to 3 days from when the post was first created.” NOTE: On the same Help page Facebook also mentions that when you DON’T promote that nothing has changed about how your posts are shared with the people who like your Page. Mary, Mary—quite contrary! But I digress ...

While I checked the post throughout the promotion, it seemed like I was running into the same trouble described in the BBC News articles. The reach was 5x that of our usual post, but the people liking the post seemed odd. Many were from India, not working in my company’s industry. One commented with just a link back to a Facebook page for some childhood star out of India, which I hid as spam. However, I checked the names against our company directory and found that one was a current employee. And looking at the pages I could, I saw the same spam comment was placed on another person who had liked the posts page.  All just a matter of linking one person who engaged with one of their friends and then one of their friends and so on.

I had postponed the promotion when I thought I was only reaching fake accounts. By that time, I received a comment (aside from the spam), which—sorry to say—is a big deal since we only tend to get likes, from someone legitimately interested in the organization, some more page likes from others in the industry and a much wider reach than the usual post. All of that for about $6.50? I’ll take it. This doesn’t mean I don’t believe bots or fake accounts don’t exist, but it does mean it doesn't have to happen to everyone.

My advice to others questioning Facebook ads: target, target, target! And as for promoted posts, if you are a global company, promote the content that is universal.